Technical support

The Role

We are seeking a motivated Consultant for a Technical Support role to assist our Service Managers within the Modern Workplace environment. This role focuses on providing guidance, hands-on technical support, and assisting with smaller-scale projects aimed at optimizing service delivery and enhancing productivity. The ideal candidate will have an understanding of modern IT infrastructures and technologies, with a particular emphasis on Entra ID, Active Directory, Intune, and general computer management.

Start date: 2024-11-01\ End date: 2025-03-31

Key Responsibilities:

• Technical Support & Troubleshooting:

1. • Provide technical support for Service Managers to resolve issues related to modern workplace systems and infrastructure.
   • Help diagnose and resolve issues with Microsoft Entra ID (Azure AD), Active Directory, and Intune, ensuring minimal disruption to daily operations.
   • Assist with troubleshooting hardware and software problems across various computer systems, ensuring compliance with organizational standards.

• Collaboration & Communication:

  • • Work closely with cross-functional teams to align IT services with business goals and ensure seamless integration across departments.
    • Act as a liaison between technical teams and non-technical stakeholders, translating complex technical issues into easily understandable terms.

Required Skills and Qualifications:

• Technical Expertise:

1. • Proficient in Microsoft Entra ID (Azure AD) and Active Directory for identity and access management.
   • Knowledge of Microsoft Intune for device and application management.
   • Hands-on experience with modern workplace technologies, including Windows and mobile devices.

• Problem-Solving Abilities:

1. • Analytical and troubleshooting skills, capable of resolving complex technical issues in a timely manner.
   • Ability to independently identify potential problems and recommend effective solutions.

• Project Experience:

1. • Experience working on smaller-scale IT projects, including system upgrades, software deployments, and migrations.
   • Ability to prioritize tasks, meet deadlines, and contribute to the successful completion of projects.

• Communication & Collaboration:

1. • Good interpersonal and communication skills, with the ability to work collaboratively with both technical and non-technical teams.
   • Good documentation skills, with experience creating technical guides and user manuals.

• Hands-On Experience:

1. • Comfortable providing direct, hands-on support for both hardware and software issues in a fast-paced environment.
   • Familiarity with endpoint security, compliance policies, and best practices for maintaining secure IT environments.

Preferred Qualifications:

• Certifications in relevant technologies such as Microsoft Certified: Identity and Access Administrator, Microsoft 365 Certified: Modern Desktop Administrator, or Microsoft Intune Administrator.
• Experience working in an IT service management (ITSM) environment.
• Knowledge of cloud environments and hybrid infrastructures.

Soft Skills:

• Attention to detail and proactive approach to problem-solving.
• Ability to manage multiple tasks and work under pressure.
• Adaptability and willingness to continuously learn and keep up with evolving technologies.

Location: Stockholm, Sweden

The work can be done remotely one or a couple of days/week, but the consultant is expected to be at the office if required for testing or hands on work. Minimum is to be on-site Wednesdays – Thursdays.

Required skills