We're looking for a technical skilled engineer experienced in setting up Global IT Service Management in a large enterprise context.
This to build a digital support function in line with strategic goals. Develop current ITIL processes and apply DevOps environments whenever possible.
The scope:
Enable a digital support organization operating cross multiple products in the subdomain of customer support & returns.
Desired knowledge, experience, competence, skills etc
Person needs to have experience in enable site reliable engineering (SRE) in a big support organization together with independent and autonomous product teams. Designing and owning the IT Service Catalogue horizontally across IT towers, including reporting on its SLA/SLOs.
Person needs to Implement needed quality gates, business continuity management and driving continues improvement across the subdomain.
Kravspecifikation: What 3 things from the box above are most important?