Critical order Fulfilment Flow and Finance Flow monitoring are key areas in our E2E Critical Flow monitoring services. We have challenges in establishing good stakeholder connect, define the right level of E2E SLA and agree on scope of our services in these areas. These areas are not very mature with respect to the E2E component mapping and SLA agreements with the stakeholders. We need a Senior Business analyst who can help us in addressing these issues.
The scope of the consultant services is to assist our customer;
Mapping of these flows with relevant components based on the current architecture and data flows\ -Work with Business stakeholders to agree on what needs to be measured and the impact of any down times for our co-workers and customers.\ -Collaborate with all Digital and Business stakeholders to define and agree on E2E SLAs in these flows\ -Ensure Service deliveries are according to the agreed SLAs\ -Co-ordination with relevant teams to detect and prevent Major issues in these flows.
Kravspecifikation:
Senior (minimum 4 years) Business analytical skills\ Service management\ Agile methodologies\ Ability to conduct workshops\ Experience and Business knowledge in CFF and Finance area
What 3 things are most important?
Business analysis skills\ Experience and Business knowledge in CFF and Finance area\ Service Management